How reviews work on Knowmads

Who can review

Any Knowmads member who has been to a place can review it. Membership is free. Each member can write one review per place, and can edit it at any time.

How reviews are checked

Every review is read by a person on the Knowmads team before it appears, usually within a few days. We do not confirm each visit. We publish a review unless it does one of these things:

• it doesn’t describe a first-hand visit by the writer
• it names staff, other parents or children
• it shares private details, such as a phone number, email or address
• it is abusive, hateful or threatening
• it isn’t about the place
• it is advertising or spam
• it is written by someone connected to the business, such as an owner, employee or competitor
• it repeats a review that is already published
• it contains something that cannot be published by law

When we don’t publish a review, we email the writer with the reason so they can change it and send it again.

Write about the place and your visit, not about named people. In Indonesia, naming a person in a public complaint can carry legal risk for the writer.

Negative reviews stay up

We never remove, edit, hold back or slow down a review because it is negative. That applies to every place, including our partners and advertisers. The same checks apply to a one-star review and a five-star one.

Partners and advertisers

Some places are Knowmads partners that offer members a perk, and some pay to advertise with us. We say which beside their reviews. Partners and advertisers cannot remove, edit or reorder reviews. They can ask us to publish one public reply to a review, which we check under the same rules.

Reviews by the Knowmads team

Our team sometimes reviews places we know well. These reviews are labelled “Knowmads team” and are not counted in a place’s rating, its number of reviews or the rating we pass to search engines such as Google.

How the rating is shown

A place shows an average rating once it has three or more published member reviews. Below that, we show each review on its own. Member reviews are listed by visit date, most recent first; reviews by the Knowmads team come after them.

No rewards for reviews

No one is paid, given a discount or offered anything for writing a review, and partners may not offer anything in return for one. Member perks have nothing to do with reviews.

Reporting a review

Every published review has a Report link. Anyone can use it, including the business. A reported review stays up while the team looks at it, and we only take it down if it breaks one of the rules above.

If you run a business we list

To ask us to publish a public reply to a review of your place, or to tell us about a review you believe breaks these rules, write to us through the contact page.

Your reviews

You can edit or delete your reviews at any time from the place’s reviews or from My account. An edited review is read again before it appears again. Deleting your account deletes your reviews.