Privacy Policy
Last updated: September 30, 2026
Knowmads ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, app features, and services.
Information We Collect
We may collect information you provide directly, such as your name, email address, account details, questions you ask, and preferences you submit in forms.
How We Use Information
We use your information to provide and improve Knowmads, respond to your requests, personalize your experience, manage subscriptions, and communicate service updates.
Data Sharing
We do not sell your personal information. We may share limited data with trusted service providers who help us operate the platform (for example: hosting, analytics, payments, and authentication).
Cookies And Analytics
We may use cookies and similar tools to understand usage patterns, maintain sessions, and improve performance. You can manage cookie settings through your browser.
Data Retention
We keep data only as long as necessary for service delivery, legal compliance, and security. When no longer needed, data is deleted or anonymized. The text of questions asked in the Knowmads chat is kept for up to 120 days to see which topics families need help with. We do not attach your name, email or IP address to it, and we remove email addresses and phone numbers from the text before saving it.
Your Rights
You may request access, correction, or deletion of your personal data. You can delete your account yourself at any time from My Account — see knowmadsbali.com/en/account-deletion — or ask us at hello@knowmadsbali.com.
Contact
For privacy questions, contact us at hello@knowmadsbali.com