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Essential Emergency Numbers & Contacts for Families in Bali (2025)

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WHAT EMERGENCY NUMBERS SHOULD I SAVE IN MY PHONE FOR LIVING IN BALI WITH KIDS?

Save these numbers RIGHT NOW in your phone.

In an emergency, you won't have time to search. Here are the essential contacts every family in Bali needs:

Emergency Hotlines

The general rule in Indonesia is that 3-digit numbers (like 112) can be dialed directly from any local phone without an area code.

General Emergency: 112

(Works like 911; connects to Police, Ambulance, and Fire)

  • Local SIM: Dial 112 directly.
  • International SIM: +62 112 or +62 361 112.
  • Landline: 112.

Bali Area Codes

  • 361: South & Central (Denpasar, Kuta, Ubud, Seminyak, Canggu)
  • 362: North (Singaraja/Buleleng)
  • 363: East (Karangasem)
  • 365: West (Jembrana)
  • 368: Bedugul

Emergency Ambulance: +62 361 118

Indonesian Red Cross (PMI)(0361) 226444 or 226445

Hospitals with 24/7 Emergency Services

Bali International Medical Center (BIMC) Hospitals

Kuta

  • Jl. By Pass Ngurah Rai 100X, Kuta
  • Phone: +62 361 761 263 / (0361) 761263

Nusa Dua

  • Kawasan BTDC Block D, Nusa Dua
  • Phone: +62 361 3000 911 / (0361) 3000911

Ubud

  • Phone: (0361) 2091030
  • bimcbali.com

International SOS

  • Jl. By Pass Ngurah Rai 505X, Kuta
  • Phone: +62 361 710 505
  • internationalsos.com

Kasih Ibu Hospital

  • Jl. Teuku Umar 120, Denpasar
  • Phone: +62 361 300 3030 / (0361) 300 3030
  • kih.co.id

Prima Medika Hospital

  • Denpasar

  • Jalan Raya Sesetan No.10, Denpasar

  • Phone: +62 361 236 225

  • Ubud

  • Phone: (0361) 972374

  • primamedika.com

Prof. Ngoerah Hospital (Sanglah)

  • Jl. Diponegoro, Denpasar
  • Phone: +62 361 227 911
  • sanglahhospitalbali.com

Surya Husada Hospital

  • Jl. Pulau Serangan No. 7, Denpasar
  • Phone: +62 361 233 787
  • suryahusada.com

Siloam Hospitals (Kuta)

  • Jl. Sunset Road No. 818, Kuta
  • Phone: +62 361 779 900
  • Local: (0361) 779911
  • National Hotline: 1 500 911
  • siloamhospitals.com

Mangusada Hospital

  • ER: (0361) 9006813
  • General: (0361) 9006812

Graha Asih Hospital

  • Kuta
  • Phone: (0361) 764860

Tabanan General Hospital (RSU Tabanan)

  • Phone: (0361) 811027

BaliMed Hospital Buleleng

  • Phone: (0362) 3307788

Karangasem General Hospital (RSU Karangasem)

  • Phone: (0363) 21470

Police & Tourist Police

Emergency Police: +62 361 110

  • Polsek Kuta Utara (for Dalung/Canggu): (0361) 411801
  • Kuta Police: (0361) 751598
  • South Kuta: (0361) 772110
  • Denpasar (Polresta): (0361) 222200
  • Ubud: (0361) 975316
  • Gianyar (Polres): (0361) 975316
  • Tourist Police Kuta: (0361) 7845988
  • Tourist Police Airport: (0361) 9351023
  • Tourist Police Nusa Dua: (0361) 7442622

Fire & Rescue

Fire Department
+62 361 113

  • Denpasar: (0361)223333
  • Kuta: (0361) 750569
  • Badung: (0361) 411333
  • Mengwi: (0361) 8494081
  • Ubud: (0361) 9080848
  • Klungkung: (0363) 22757

Utility Emergency Services

Power Outages

  • PLN (Electricity)
+62 361 123
  • PLN Emergency: +62 361 430 303
  • Report via WhatsApp: +6281212345678

Water Emergency

  • PDAM Denpasar: +62 361 227 614
  • 24/7 Hotline: +62 361 430 400

Gas Emergency

  • Pertamina Gas Emergency: +62 361 751 234
  • LPG Safety Hotline: 1500 000

Internet/Phone Outages

  • Telkomsel: 188
  • XL Axiata: 817
  • Indosat: 185

Others

  • Airport Information
+62 361 935 1011
  • Search & Rescue
+62 361 111 / 115 / 151
  • Bali Tourism Office
Jl. S. Parman, Renon, Denpasar +62 361 222 387
  • Central Post Office
Jl. Raya Puputan, Denpasar +62 361 223 566

Dialing Tip: When calling these from a mobile phone with a local SIM, always include the area code (e.g., 0361 751598). If using an international SIM, use +62 361 followed by the number.

Important: These connect to Indonesian operators. English may be limited - have your location ready in Indonesian or a map screenshot.

Consulates & Embassy Emergency Services

AUSTRALIA

BRAZIL

CHILE

  • The City Tower Building (TCT), 27th floor Jl M.H. Thamrin N°81 Jakarta
  • Embassy Jakarta:
+62 021 31997201 / 31997202
  • Emergency Number: +62 813 8972 7655
  • chile.gob.cl/indonesia/en/

CHINA

  • Jl. Tukad Badung 8X, Renon
Denpasar Selatan, Kota Bali 80226

  • Phone: +62 361 239 901


  • Emergency Number:
+62 361 239 902

  • denpasar.china-consulate.gov.cn

DENMARK

  • Jl. By Pass Ngurah Rai Sanur
Gg Griya No. 6 (Crystal Divers)

  • Phone: +62 81 3980 220

  • Phone (Embassy Jakarta): +62 21 866 55100
  • indonesien.um.dk

ESTONIA

  • Jl. Tuban Plaza No. 15, Tuban, Kuta, Bali 80361

  • Phone: +62 811 987 111
  • Phone: +62 818 0562 0274
  • consul-estonia.or.id

FINLAND

FRANCE

  • Griya Abasan No.18, Padangsambian Klod, Kec. Denpasar
  • Phone: +62 811 39601401
  • amb-france.jakarta
  • amba@diplomatie.gouv.fr

GERMANY

  • Jl. By Pass Ngurah Rai No. 88A 80221 Denpasar
(temporary)
  • Phone: +62 361 288 535 / +62 361 282 009

  • Phone (Embassy Jakarta): +62 21 39 85 50 00
  • Emergency Number (Embassy Jakarta): +62 811 152526

  • jakarta.diplo.de

GREAT BRITAIN

INDIA

  • Jl. Raya Puputan No. 163, Renon, Denpasar 80235

  • Phone: +62 361 259 500 / 259 502

  • cgibali.gov.in

ITALY

JAPAN

MEXICO

  • Puri Astina Putra Building, Jl. Prof. Moh. Yamin 1 A, PO BOX 3150 Denpasar
  • Phone: +62 361 223 266

  • https://embamex.sre.gob.mx/indonesia/

THE NETHERLANDS

NEW ZEALAND

NORWAY

  • Segara Village Hotel, Jl. Segara, Sanur
P.O. Box 91, Denpasar

  • Phone: +62 361 282 223

  • norway.no/en/indonesia/

SOUTH AFRICA

  • Jl. Bypass Ngurah Rai 300B, Tuban 80361
  • Phone: + 62 361 751 223
  • Phone (Embassy Jakarta): + 62 21 2991 2500
  • dirco.gov.za/jakarta/

SPAIN

SRI LANKA

  • Jl. Diponegoro No. 70, Menteng, Central Jakarta
  • Phone (Embassy Jakarta: +62 21 3141018 / 3161886 / 31902389

  • srilankaembassyjakarta.com/

SWEDEN

  • Segara Village Hotel Jl. Segara Ayu, Sanur, Denpasar
  • Phone: +62 361 282 223

  • Phone (Embassy Jakarta): +62 21 2553 5900
  • swedenabroad.com/Jakarta

SWITZERLAND

THAILAND

  • Jl. Tukad Petanu No.14X Sidarkaya Denpasar
  • Phone: +62 81 2482 5542
  • Phone (Embassy Jakarta): +62 21 2932 8190 – 94 / +62 21 2932 8199
  • thaiembassyjakarta.com/en/

TUNISIA

  • Jl. Hayam Wuruk No. 159, Sumerta Kelod
Kec. Denpasar
  • Phone: +62 361 242 659

  • Phone (Embassy Jakarta): +62 21 5289 2328 / 9

USA

  • Jimbaran Hub, Jl. Karangmas, Jimbaran
  • Phone:+62 036 1958 6161
  • Emergency Number:
+62 215 083 1000
  • id.usembassy.gov

Child Protection & Support Services

  • SAPA 129 (National Child Protection): 129 (Call) or
  • Whatsapp: +628111129129

This is the official Indonesian government helpline for children and women facing violence or needing protection.

Mental Health Crisis Support

24/7 Crisis Hotlines

  • LISA Helpline (Love Inside Suicide Awareness)
  • Phone (Bahasa): +62 811 3855 472
  • Phone (English): +62 811 3815 472
  • Whatsapp: +6282266307340

This is the primary 24/7 suicide prevention and mental health helpline for Bali (run by the Bali Bersama Bisa foundation).

Poison Control & Specialized Emergency

Poison Control

  • Sentra Informasi Keracunan (SInKer) - National Poison Center

  • Phone: 1500-533 (Halo BPOM) or +62 21 425 0767

Note: This is the primary national authority for poisoning.

Snake Bite Emergency

  • Bali Snake Patrol (Ron Lilley)
  • Whatsapp: +6281338496700

Expert for identification and removal. He is the most trusted source for "Is this dangerous?" photos.

Natural Disaster Emergency

Earthquake & Tsunami Warning

  • Official App: Info BMKG

Why: This is the fastest way to get real-time "Peringatan Dini" (Early Warning) notifications for Bali.

  • BMKG (National/Tsunami Center): +62 21 424 6321
  • BMKG Bali (Region III Denpasar): +62 361 226 157

Volcano Emergency (Mount Agung/Batur)

  • BPBD Bali (Disaster Management Agency): +62 361 245 397

They coordinate all evacuations and logistics for Agung and Batur.

  • Pusat Vulkanologi (PVMBG) / Magma Indonesia: magma.vsi.esdm.go.id

Note: The volcano observatory numbers often change; the Magma Indonesia portal is the live source for alert levels (Level I to IV).

Flood & Weather Emergency

  • BPBD Denpasar (Damapancana): 112 or +62 361 223 333

This is the primary 24/7 response team for floods in the city.

  • Search & Rescue (BASARNAS Bali): 115 or +62 361 703 300

Use 115 for high-priority life-saving rescues (trapped by water, etc.).

  • BPBD Badung (Canggu, Kuta, Uluwatu): +62 361 900 9112

Utility Emergency Services

Power Outages

  • PLN (Electricity)
+62 361 123
  • PLN Emergency: +62 361 430 303
  • Report via WhatsApp: +6281212345678

Water Emergency

  • PDAM Denpasar: +62 361 227 614
  • 24/7 Hotline: +62 361 430 400

Gas Emergency

  • Pertamina Gas Emergency: +62 361 751 234
  • LPG Safety Hotline: 1500 000

Internet/Phone Outages

  • Telkomsel: 188
  • XL Axiata: 817
  • Indosat: 185

Important Apps to Download NOW

Essential Emergency Apps

  • What3Words - Precise location sharing (crucial in Bali)
  • Google Translate - Camera function for Indonesian signs
  • Maps.me - Offline maps when internet fails
  • First Aid by Red Cross - Step-by-step emergency instructions

Local Emergency Apps

  • Info BMKG - Weather warnings and earthquake alerts
  • Gojek - Quick transportation to hospitals
  • Grab - Alternative transport option
  • Halodoc - Telemedicine consultations
  • Alodokter - Medical advice and doctor locations

Emergency Kit Checklist for Your Home

Medical Supplies

  • First aid kit with bandages, antiseptic
  • Thermometer (digital)
  • Pain relievers (paracetamol, ibuprofen)
  • Antihistamines (for allergic reactions)
  • Any prescription medications (2-week supply)
  • Emergency antibiotics (consult doctor)
  • Oral rehydration salts
  • Snake bite bandage
  • Emergency phone numbers laminated card

Important Documents (Keep Copies)

  • Passports and visas
  • Insurance cards and policy numbers
  • Medical history and allergies list
  • Emergency contact information
  • Bank account and credit card info
  • Embassy contact information

Emergency Supplies

  • Flashlights and batteries
  • Portable phone charger/power bank
  • Bottled water (3 days supply)
  • Non-perishable food
  • Cash in small bills (ATMs may not work)
  • Whistle for signaling help
  • Local area maps (printed)
  • Battery-powered or hand-crank radio

What to Do in Different Emergencies

Medical Emergency

  1. Call 112 or ambulance directly
  2. Stay calm and speak slowly
  3. Give exact location
  4. Describe the emergency clearly
  5. Don't hang up until told to do so
  6. Have someone flag down the ambulance

Natural Disaster

  1. Follow local evacuation orders immediately
  2. Go to higher ground for tsunamis
  3. Stay away from windows during earthquakes
  4. Check official sources for updates
  5. Have emergency kit ready

Crime Emergency

  1. Call the police
  2. Get to a safe location
  3. Contact your embassy/consulate
  4. Document everything (photos, details)
  5. Get police report for insurance

Lost Child

  1. Call 112 immediately
  2. Stay in the Last Known Location: One parent should stay exactly where the child was last seen, while the other searches. Children often return to the last place they saw you.
  3. Alert Local Security (Satpam): If you are in a mall, beach club, or hotel, immediately notify the "Satpam" (Security). They have radios and can "seal" exits or make an announcement over the PA system.
  4. Use the "Info BMKG" or Social Networks: In Bali, community groups on Facebook and Whatsapp are incredibly fast at spreading "Lost Child" photos.
  5. Check High-Attraction Areas: Children often wander toward water, playgrounds, or bright lights.

Remember: In any emergency, your safety comes first. Don't hesitate to call for help - emergency services are there to assist you.

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