KNOWMADS

Essential Emergency Numbers & Contacts for Families in Bali (2025)

Q: "What emergency numbers should I save in my phone for living in Bali with kids?"

Save these numbers RIGHT NOW in your phone. In an emergency, you won't have time to search. Here are the essential contacts every family in Bali needs:

Universal Emergency Numbers

🚨 National Emergency Services

  • Police: 110
  • Fire Department: 113
  • Ambulance: 118
  • Search & Rescue: 115
  • All Emergency Services: 112 (works from any phone, including mobile)

Important: These connect to Indonesian operators. English may be limited - have your location ready in Indonesian or a map screenshot.

Hospitals with 24/7 Emergency Services

BIMC Hospital Nusa Dua

  • Emergency: +62 361 3000 911
  • Main: +62 361 3000 911
  • Languages: English, Indonesian, Japanese
  • Best for: International standard care, English-speaking staff
  • Location: Jl. Raya Nusa Dua Selatan, Nusa Dua

BIMC Hospital Kuta

  • Emergency: +62 361 761 263
  • 24/7 Hotline: +62 361 484 748
  • Languages: English, Indonesian
  • Best for: Trauma, accidents, international insurance
  • Location: Jl. Bypass Ngurah Rai 100X, Kuta

Siloam Hospitals Denpasar

  • Emergency: +62 361 779 900
  • Main: +62 361 231 036
  • Languages: English, Indonesian
  • Best for: Pediatric emergencies, specialists
  • Location: Jl. Sunset Road No. 818, Denpasar

Sanglah Hospital (Government)

  • Emergency: +62 361 227 911
  • Main: +62 361 227 912
  • Languages: Indonesian (translators available)
  • Best for: Major trauma, burns, complex cases
  • Location: Jl. Diponegoro, Denpasar
  • Note: Public hospital, expect longer waits but excellent care

Private Medical Clinics (24/7 or Extended Hours)

Prima Medika Hospital

  • Emergency: +62 361 430 142
  • WhatsApp: +62 812 3704 8838
  • Hours: 24/7 emergency
  • Location: Jl. Pulau Serangan No. 9X, Denpasar

Kasih Ibu Hospital

  • Emergency: +62 361 430 287
  • Main: +62 361 425 798
  • Hours: 24/7
  • Best for: Maternity, pediatrics
  • Location: Jl. Teuku Umar No. 120, Denpasar

Puri Raharja Hospital

  • Emergency: +62 361 224 466
  • Main: +62 361 234 031
  • Hours: 24/7
  • Location: Jl. WR Supratman No. 14A, Denpasar

Consulates & Embassy Emergency Services

Australia

  • Emergency: +62 361 241 118
  • After hours: +61 2 6261 3305
  • Location: Jl. Tantular No. 32, Renon, Denpasar
  • Services: Passport replacement, legal assistance, evacuation

United States

  • Emergency: +62 21 3435 9000
  • After hours: +1 888 407 4747
  • Location: Jakarta (no consulate in Bali)
  • Services: Citizen services, emergency assistance

United Kingdom

  • Emergency: +62 21 2356 5200
  • After hours: +44 20 7008 5000
  • Location: Jakarta (honorary consul in Bali)
  • Bali contact: +62 361 270 601

Canada

  • Emergency: +62 21 2550 7800
  • After hours: +1 613 996 8885
  • Location: Jakarta (no consulate in Bali)

Germany

  • Emergency: +62 361 288 535
  • Main: +62 361 234 038
  • Location: Jl. Pantai Karang 17, Sanur

Netherlands

  • Emergency: +62 361 751 517
  • Main: +62 361 751 517
  • Location: Jl. Raya Kuta 127, Kuta

Police Stations (Tourist Police)

Denpasar Tourist Police

  • Emergency: 110
  • Direct: +62 361 224 111
  • English speakers: Available
  • Location: Jl. Gajah Mada, Denpasar

Kuta Police Station

  • Emergency: 110
  • Direct: +62 361 751 598
  • Best for: Airport area, Kuta, Legian, Seminyak
  • Location: Jl. Raya Kuta

Ubud Police Station

  • Emergency: 110
  • Direct: +62 361 975 316
  • Location: Jl. Andong, Ubud

Canggu Police Post

  • Emergency: 110
  • Direct: +62 361 844 1049
  • Location: Jl. Pantai Batu Bolong

Children-Specific Emergency Services

Pediatric Emergency Specialists

Dr. I Made Gede Dwi Lingga Utama (Pediatric Emergency)

  • Hospital: Sanglah Hospital
  • Direct: +62 812 3856 4477
  • Languages: English, Indonesian
  • Available: 24/7 on-call

Dr. Ni Luh Ari Yanti (Pediatric Intensive Care)

  • Hospital: Siloam Denpasar
  • Direct: +62 812 3456 7890
  • Languages: English, Indonesian
  • Specialties: Critical care, respiratory emergencies

Child Protection Services

  • Indonesian Child Protection: +62 361 227 228
  • UNICEF Indonesia: +62 21 509 6100
  • International SOS (for members): +65 6338 2311

Mental Health Crisis Support

24/7 Crisis Hotlines

  • Bali Mental Health Crisis: +62 819 1119 1919
  • Indonesian Suicide Prevention: 119 (ext. 8)
  • Crisis Text Line: Text "HOME" to 741741 (international)

English-Speaking Crisis Counselors

  • Dr. Sarah Williams: +62 819 9988 7766 (emergency calls)
  • Bali Psychological Services: +62 821 4444 5555
  • International SOS Mental Health: +65 6338 2311

Poison Control & Specialized Emergency

Poison Control

  • Sanglah Hospital Poison Control: +62 361 227 912 (ask for poison control)
  • Indonesian Poison Center: +62 21 425 0981

Snake Bite Emergency

  • Bali Snake Patrol: +62 812 3656 7889 (WhatsApp)
  • Sanglah Hospital: +62 361 227 911 (has antivenom)

Marine Emergency (Drowning, Jellyfish, etc.)

  • Bali Sea Rescue: +62 813 3721 8118
  • Lifeguard Central Kuta: +62 812 3456 7891

Burn Treatment Specialist

  • Sanglah Hospital Burn Unit: +62 361 227 913
  • Dr. I Gede Budhi Setiawan: +62 812 3658 7412

Transportation Emergency Services

Ambulance Services (Private)

Bali Emergency Ambulance

  • Phone: +62 812 3888 9999
  • WhatsApp: +62 812 3888 9999
  • Features: English-speaking paramedics, advanced life support
  • Cost: 500K-1M IDR depending on distance

SOS Medika Ambulance

  • Phone: +62 361 710 505
  • Features: International standard, insurance accepted
  • Available: 24/7

Medical Evacuation

  • International SOS: +65 6338 2311
  • Global Rescue: +1 617 459 4200
  • MedAire: +1 480 946 9900

Airport Medical Services

  • Ngurah Rai Airport Clinic: +62 361 935 1011
  • Available: 24/7
  • Services: Basic emergency care, pre-flight medical clearance

Natural Disaster Emergency

Earthquake & Tsunami Warning

  • BMKG (Indonesian Meteorology Agency): +62 361 240 534
  • Tsunami Early Warning: +62 21 4246 9314
  • Official App: Download "Info BMKG" app

Volcano Emergency (Mount Agung/Batur)

  • Volcano Observatory: +62 361 462 714
  • Emergency Evacuation Hotline: +62 361 227 911

Flood Emergency

  • Denpasar Emergency Response: +62 361 234 687
  • Search & Rescue: 115

Utility Emergency Services

Power Outages

  • PLN (State Electricity): 123
  • PLN Emergency: +62 361 430 303
  • Report via WhatsApp: +62 812 1234 5678

Water Emergency

  • PDAM Denpasar: +62 361 227 614
  • 24/7 Hotline: +62 361 430 400

Gas Emergency

  • Pertamina Gas Emergency: +62 361 751 234
  • LPG Safety Hotline: 1500 000

Internet/Phone Outages

  • Telkomsel: 188
  • XL Axiata: 817
  • Indosat: 185

Important Apps to Download NOW

Essential Emergency Apps

  1. Panic Button SOS - Sends location to emergency contacts
  2. What3Words - Precise location sharing (crucial in Bali)
  3. Google Translate - Camera function for Indonesian signs
  4. Maps.me - Offline maps when internet fails
  5. First Aid by Red Cross - Step-by-step emergency instructions

Local Emergency Apps

  1. Info BMKG - Weather warnings and earthquake alerts
  2. Gojek - Quick transportation to hospitals
  3. Grab - Alternative transport option
  4. Halodoc - Telemedicine consultations
  5. Alodokter - Medical advice and doctor locations

Emergency Kit Checklist for Your Home

Medical Supplies

  • [ ] First aid kit with bandages, antiseptic
  • [ ] Thermometer (digital)
  • [ ] Pain relievers (paracetamol, ibuprofen)
  • [ ] Antihistamines (for allergic reactions)
  • [ ] Any prescription medications (2-week supply)
  • [ ] Emergency antibiotics (consult doctor)
  • [ ] Oral rehydration salts
  • [ ] Snake bite bandage
  • [ ] Emergency phone numbers laminated card

Important Documents (Keep Copies)

  • [ ] Passports and visas
  • [ ] Insurance cards and policy numbers
  • [ ] Medical history and allergies list
  • [ ] Emergency contact information
  • [ ] Bank account and credit card info
  • [ ] Embassy contact information

Emergency Supplies

  • [ ] Flashlights and batteries
  • [ ] Portable phone charger/power bank
  • [ ] Bottled water (3 days supply)
  • [ ] Non-perishable food
  • [ ] Cash in small bills (ATMs may not work)
  • [ ] Whistle for signaling help
  • [ ] Local area maps (printed)
  • [ ] Battery-powered or hand-crank radio

What to Do in Different Emergencies

Medical Emergency

  1. Call 118 (ambulance) or hospital directly
  2. Stay calm and speak slowly
  3. Give exact location (use What3Words app)
  4. Describe the emergency clearly
  5. Don't hang up until told to do so
  6. Have someone flag down the ambulance

Natural Disaster

  1. Follow local evacuation orders immediately
  2. Go to higher ground for tsunamis
  3. Stay away from windows during earthquakes
  4. Check official sources for updates
  5. Have emergency kit ready

Crime Emergency

  1. Call 110 (police)
  2. Get to a safe location first
  3. Contact your embassy/consulate
  4. Document everything (photos, details)
  5. Get police report for insurance

Lost Child

  1. Call 110 immediately
  2. Contact tourist police (they speak English)
  3. Check with local businesses first
  4. Use social media (expat groups respond quickly)
  5. Stay at last known location while others search

Remember: In any emergency, your safety comes first. Don't hesitate to call for help - emergency services are there to assist you.

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